Training

Judith MacDonald has been running her own Lettings and Property Management agency since 2007. Although Judith had some property experience, she was dependent on the training provided by Contempo to give her the skills to work effectively.

Some of the areas she covered included:

  • Current property management legislation
  • Typical problems that occur in residential properties and how to identify and solve them
  • Tenancy law and the key issues surrounding it
  • Business management
  • Dealing with people – negotiation, conflict resolution

Since completing the training Judith has consolidated everything she has learned and now has a huge range of experience to draw on when the unlikely happens, which it frequently does!

“There are no two days the same with property management and there are always unexpected situation. However, in the beginning, knowing there was help and advice available at the end of the phone was a great help.”

Contempo strives to ensure that franchisees and their staff have access to the very best knowledge and support. It is vital to them that each branch is an expert in making sure our clients’ investments are well maintained. Sometimes the best option isn’t the cheapest and we have to give clients the right advice as part of our service.

Similarly, our agents become very skilled in identifying ways to save clients money and ensuring liability for maintenance is correctly assigned. Judith maintains that the expert knowledge she has is at the heart of the success of her business:

“A significant part of my business comes from word of mouth referrals and I believe this is because of the advice I am able to give my clients on ensuring their investment is well maintained and risk is managed”.